Workforce Management is more important now more than ever as we are faced with a global pandemic on an already challenging industry with constant change from crossing borders to regulations placed on the industry. It is a science and an art to having the right people with the right skills scheduled in the right times needed. In the daily operations, we probably face the challenges below.
Workload Demand and Employee Availability
Keeping fleets properly organized and scheduling the right number of employees to manage all the necessary deliveries is the top workforce management challenge in a logistics company during such a period of high demand, which can require long and consecutive shifts. How to choose the right employee to meet those shift requirements can be complicated. It can be more difficult and stressful if considering the employees’ availability to demand.
Skill Sets and Certificate Management
Required Skills and Valid Certificates are the key to compliance rule. If we ignore this part, the potential risk will be overwhelming, and the cost will be unbearable. Managers have to be able to track employees’ stress profiles for effective scheduling and also have to be ready to deal with unplanned changes to schedules as drivers or dispatchers and other key staff members could need to swap a shift with a colleague or fall sick (not just from coronavirus, but other ailments too). Companies should have the right tools in place to keep up with unforeseen shifts in demand and update their schedules accordingly.
Instant Communication and Daily Operation Management
Efficient and effective communication is vital to any workforce, but it is particularly crucial for teams that are as remote as those in the logistics industry, especially during this time. It is important for managers to prioritize communication during this crisis because if communication falters, work progress not only suffers, but truck drivers are also extremely vulnerable to feeling both overwhelmed by the news and isolated from the team and company. This can have adverse effects on the employees.
Managing the multiple locations and mobile employees that characterize the logistics industry has already challenged enough before the pandemic hit and even more now, in this time of high demand. There’s high potential for confusion around tracking hours accurately for payroll. Managers should be able to track employee hours and capture accurate timesheets using geo-location.
Logistic industry is the artery of present world. It is the essential business with increasing market demand in the pandemic. How we respond to changes and keep operations well and safe is a challenge to all the stakeholders in this industry. Besides the classical WFM Suite, GaiaDigits will offer a free tool to help logistic companies overcome the Covid-19 spreading in the workplace.
About the author:
My name is Domenic Bianco and I am the Senior Solution manager for GaiaDigits. I have worked in the Logistics industry for 8 plus years and managed the business across North America. With that I bring the understanding and familiarity to the challenges the industry takes on a day to day basis. I will bring the knowledge of WFM (Workforce Management) to help your business to improve the daily operations and efficiency.